The Vendor is not receiving notifications. What could be happening?

There can be a few reasons why the Vendor is not receiving notifications. To discover the cause check the following common reasons:

1. Are they registered with your Agency?
2. Did they register after the bid was posted?
3. Did they update their profile after the bid was posted? Their profile might not have matched outreach criteria at the time of posting.
4. Is their profile active? Their status must be Approved.
5. Is the correct email address on the profile?
6. Do they have the correct category codes selected? Open their profile and review the categories selected by the Vendor. You can add categories to a vendor's profile if you have Edit rights.
7. If you have checked all of the above, enter a support ticket. PlanetBids will do further research into the issue.